Thank you for choosing our online store! We want to make sure you have a smooth and satisfactory shopping experience. Please review our return policy below.
Returns Accepted: We accept returns within 14 days from the date of purchase. If 14 days have passed since your purchase, we regret to inform you that we cannot offer you a refund or exchange.
Return Shipping: Customers are responsible for providing the return shipping for any items they wish to return. We recommend using a trackable shipping service to ensure the safe and timely arrival of the returned items. The shipping costs for the return will be borne by the customer.
Restocking Fee: Please note that a 10% restocking fee will be deducted from the refund amount for all eligible returned items. The restocking fee covers the costs associated with processing the return and preparing the item for resale.
Final Sale Items: Please be aware that all soaps, lip balms, scrubs, lotions, and shampoos are considered final sale items. This means they cannot be returned or exchanged for any reason. We cannot offer refunds or store credit for these items, so please make your selections carefully.
Conditions for Returns: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
Refunds: Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a 30 days.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item on our website.
Contact Us: If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at customerservice@cleanharvestsoaps.com.We are here to assist you and ensure your satisfaction.
Note: This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date return policy information.